Contact information
Last Updated: August 25, 2026
ChimeNest is committed to providing customers with accessible and reliable ways to contact us. Whether your question relates to a product, an order, shipping, delivery, returns, refunds, website information, or another matter concerning ChimeNest.store, you can reach us using the contact details below.
Business Contact Details
Business / Store Name: ChimeNest
Website: ChimeNest.store
Customer Support Email: support@ChimeNest.store
Telephone: (289) 401-9346
Business Address: 266 Sylvan Ave, Scarborough, ON M1E 1A6, Canada
Customer Service Inquiries
For general customer service questions, please contact support@ChimeNest.store. Email is recommended for order-specific requests because it allows you to provide an order number, photographs, tracking information, and other details that may be necessary to investigate your request.
When contacting us about an existing order, please include your order number and the email address associated with the purchase whenever possible.
Product Information
If you have questions about the dimensions, materials, hanging method, design, intended environment, or other characteristics of a ChimeNest product, please identify the product clearly in your message.
We will provide the product information reasonably available to us so you can make an informed purchasing decision.
Order Support
For questions concerning order status, order information, cancellations, or potential changes, contact us as soon as possible.
Although we will make reasonable efforts to assist with changes before fulfillment, we cannot guarantee modifications after an order has entered processing or shipment.
Shipping and Tracking Support
For shipment questions, please provide your order number and tracking information, if available.
Tracking systems can occasionally experience delays between physical parcel movement and online status updates. Our support team can help review available information when a shipment appears delayed or unusual.
Return and Refund Support
Return requests should be submitted to support@ChimeNest.store within the applicable return period.
Please do not send a product to our business address without first receiving return instructions. The business address listed on this page is not necessarily the designated return location for every order.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, defective, or incorrect, please contact us promptly and provide your order number, a description of the issue, and clear photographs where appropriate.
Keeping the original packaging until the initial review is complete may help us evaluate shipping-related concerns.
Business Correspondence
General business correspondence may be directed to:
ChimeNest
266 Sylvan Ave
Scarborough, ON M1E 1A6
Canada
For faster handling of customer-service matters, email communication is generally recommended.
Communication Accuracy
When contacting us, please ensure that the information you provide is accurate and that you have access to the email address associated with your order where applicable.
For customer security, we may request reasonable information necessary to verify an order before discussing or changing sensitive order details.
Privacy
Information submitted when contacting ChimeNest will be handled according to applicable privacy requirements and our published privacy practices.
Please avoid sending unnecessary sensitive personal information by email.
Policy Questions
If you have questions about our Return and Refund Policy, Shipping Policy, Terms of Service, or other store policies, you may contact us using the same customer support details.
Contact Summary
ChimeNest
266 Sylvan Ave
Scarborough, ON M1E 1A6
Canada
Email: support@ChimeNest.store
Phone: (289) 401-9346
Website: ChimeNest.store
We appreciate your interest in ChimeNest and look forward to helping you create spaces filled with gentle movement, meaningful details, and the peaceful character of every passing breeze.