Shipping policy
Last Updated: August 25, 2026
At ChimeNest, we want the journey from discovering your favorite wind chime to enjoying it in your home or garden to be simple and transparent. This Shipping Policy explains our shipping coverage, estimated delivery timeframe, order processing, tracking, address requirements, international shipments, delivery issues, and other important information.
Free Worldwide Shipping
ChimeNest currently offers FREE standard shipping worldwide on eligible orders placed through ChimeNest.store.
There is no minimum purchase amount required for our standard free shipping offer unless a different condition is clearly disclosed before checkout.
Available shipping services and destinations may occasionally be affected by carrier limitations, regulatory requirements, extraordinary events, or other operational restrictions.
Estimated Delivery Time
Our standard estimated delivery timeframe is approximately 7–10 days under normal shipping conditions.
This timeframe is an estimate rather than an unconditional delivery guarantee. Actual delivery times can vary depending on destination, carrier performance, customs procedures, local delivery networks, weather, holidays, high-volume periods, remote-area service, or other circumstances outside our reasonable control.
Order Processing
After an order is successfully submitted, it may undergo payment verification, order review, preparation, and fulfillment before shipment.
Customers should ensure that their email address, telephone number, shipping address, and other order details are accurate at checkout.
If we require additional information to process an order, we may contact you using the details provided during checkout.
Order Confirmation
After placing an order, you should receive an order confirmation using the contact information supplied during checkout.
Please review the confirmation carefully. If you notice an error in the shipping address, products, quantities, or other important information, contact support@ChimeNest.store as soon as possible.
We will make reasonable efforts to assist, but changes cannot always be made after fulfillment has begun.
Shipping Confirmation and Tracking
Where tracking is available, customers may receive shipping confirmation and tracking information after an order has been dispatched.
Tracking information may not become active immediately. Carriers can require additional time to scan a parcel into their network and display the first tracking event.
A temporary lack of tracking updates does not necessarily indicate that a shipment has stopped moving.
International Shipping
ChimeNest serves customers internationally where shipping is supported.
International shipments may pass through customs or other border-processing procedures. Processing times can vary between countries and regions.
Customers are responsible for complying with applicable local laws relating to the receipt of products ordered from ChimeNest.store.
Customs, Duties, and Taxes
Depending on destination and applicable law, international shipments may be subject to customs duties, import taxes, fees, or other governmental charges.
The treatment of taxes, duties, and similar charges may vary according to destination, checkout configuration, applicable regulations, and shipping arrangements. Where charges are collected during checkout, they will generally be presented as part of the applicable transaction information.
Where charges are not collected by us, local authorities or carriers may impose amounts directly where legally applicable.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address.
Please carefully review apartment or unit numbers, postal or ZIP codes, city names, provinces or states, country information, and other relevant address details before submitting an order.
ChimeNest cannot guarantee that an address can be changed after an order enters fulfillment.
Incorrect Addresses
If you discover an address error after placing an order, contact us immediately.
If the order has not yet entered a stage where modification is impossible, we will make reasonable efforts to assist.
If a shipment has already been dispatched, changes may depend on the carrier and may not be possible.
Undeliverable Packages
A shipment may be classified as undeliverable for reasons such as an incomplete address, incorrect postal code, repeated unsuccessful delivery attempts, local access restrictions, or other carrier-related circumstances.
If your order is returned or marked undeliverable, contact our customer support team. We will review the available tracking and order information and explain the options that may be available.
Lost Shipments
If tracking information suggests that your shipment may have been lost, contact us at support@ChimeNest.store.
Please provide your order number and any relevant tracking information. We will review the available shipment information and, where appropriate, work with the relevant fulfillment or delivery service to investigate.
Packages Marked Delivered but Not Received
If tracking shows that a package was delivered but you cannot locate it, first check around the delivery location and with household members, building staff, neighbors, reception areas, mailrooms, or other secure locations where a carrier may reasonably have left the package.
If you still cannot locate the shipment, contact us and provide your order number.
We will review the available delivery information and assist with appropriate next steps.
Damaged During Shipping
If a product arrives damaged, please photograph the product and packaging and contact us promptly.
Do not discard the packaging before the issue has been reviewed where reasonably possible, as photographs or packaging information may help us evaluate shipping damage.
Eligible damaged-order claims will be handled in accordance with our Return and Refund Policy and applicable law.
Multiple Packages
An order containing multiple products may occasionally be fulfilled in more than one shipment.
If this occurs, packages may arrive at different times and may have separate tracking information.
Receiving only part of a multi-item order does not necessarily mean the remaining products are missing.
Weather and Carrier Delays
Severe weather, natural disasters, transportation disruptions, carrier congestion, public holidays, customs delays, strikes, emergencies, or other events outside our reasonable control can affect delivery schedules.
When such circumstances occur, we appreciate your patience while carriers work to complete deliveries safely.
Holiday Shipping
Shipping networks can experience increased demand around major holidays and promotional periods.
If you are purchasing a ChimeNest product as a birthday, housewarming, wedding, memorial, Christmas, Mother's Day, Father's Day, or other time-sensitive gift, we recommend ordering with sufficient time before the occasion.
Estimated delivery dates should not be interpreted as guarantees unless expressly stated as guaranteed.
Delivery to Remote Areas
Orders shipped to remote or less accessible destinations may require additional transit time depending on local carrier networks.
The 7–10 day timeframe represents our normal estimated delivery range, but certain remote destinations may take longer.
Refused Deliveries
If you refuse delivery without first contacting us, the shipment may be returned through the carrier network.
Any refund or reshipment request associated with a refused delivery will be evaluated under our Return and Refund Policy and applicable consumer law.
Ownership and Risk
Risk associated with shipments will transfer in accordance with applicable law and the delivery arrangements applicable to the order.
Nothing in this Shipping Policy is intended to transfer risk to a consumer earlier than legally permitted or to limit mandatory rights relating to delivery.
Order Modifications
If you wish to modify or cancel an order, contact us promptly at support@ChimeNest.store.
Once an order has entered fulfillment or has been shipped, we may not be able to modify it.
Where cancellation is no longer possible, eligible customers may request a return after delivery according to our Return and Refund Policy.
Shipping Restrictions
Although our goal is to provide worldwide service, certain destinations may occasionally be unavailable due to carrier restrictions, sanctions, legal requirements, emergencies, or other operational limitations.
If we cannot fulfill an order to a destination after payment has been collected, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund.
Free Shipping Program Changes
We currently provide free worldwide standard shipping. We reserve the right to modify our shipping program for future purchases.
Any material shipping charge applicable to a new order will be disclosed during the purchasing process before the customer completes payment.
Changes to future shipping offers will not retroactively change the shipping terms of previously completed purchases.
Customer Support
If you have questions about shipping, tracking, delivery, or an existing order, contact:
ChimeNest
266 Sylvan Ave
Scarborough, ON M1E 1A6
Canada
Email: support@ChimeNest.store
Phone: (289) 401-9346
When contacting us about an existing shipment, please include your order number so we can locate the relevant information more efficiently.
Our goal is to make receiving your ChimeNest purchase as peaceful and straightforward as the products themselves.