Refund policy

Last Updated: August 25, 2026

At ChimeNest, we want every purchase to bring a sense of beauty, calm, and enjoyment to your home, garden, patio, porch, or outdoor space. We carefully select our wind chimes, hanging ornaments, garden accents, and related décor with attention to design, materials, functionality, and overall quality. We also understand that there may be occasions when a purchase does not meet your expectations or when you need to request a return. This Return and Refund Policy explains the conditions, procedures, and general guidelines applicable to returns, refunds, damaged products, incorrect items, cancellations, and other post-purchase concerns.

By purchasing from ChimeNest.store, you acknowledge and agree to the terms described in this policy. Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

30-Day Return Policy

ChimeNest offers eligible customers a 30-day return period. You may request a return within 30 days from the date your order is delivered to you.

To qualify for a return, the item should generally be in the same condition in which you received it, including all components and accessories supplied with the product. Where reasonably applicable, the product should be unused or only inspected to the extent necessary to determine its nature, characteristics, and functionality. Original packaging should be retained whenever possible because it can help protect the item during return transportation.

Because many ChimeNest products include metal tubes, wooden components, decorative ornaments, hooks, chains, strings, hanging mechanisms, wind catchers, or other delicate elements, customers should package returned products carefully to reduce the risk of damage during transportation.

A return request must be initiated before an item is sent back. Please do not send products to an address without first receiving return instructions from our customer support team.

How to Request a Return

To begin a return, contact us at support@ChimeNest.store. Please include your order number, the email address associated with your purchase, the name of the product you wish to return, and a brief explanation of your return request.

If your request concerns a damaged, defective, incomplete, or incorrect product, please also provide clear photographs showing the product, packaging, and relevant issue whenever reasonably possible. This information allows us to review the situation efficiently and determine the appropriate resolution.

Once your return request has been reviewed and accepted, our customer support team will provide instructions explaining how and where the item should be returned.

Products returned without prior authorization or contrary to the return instructions provided may experience delays or may not be accepted.

Free Eligible Returns

ChimeNest currently provides free returns for eligible approved returns within the 30-day return period. When your return qualifies under this policy, our support team will provide the applicable return instructions.

Eligibility for a free return is subject to the conditions in this policy and applicable consumer law. Customers should not independently purchase return shipping or send a parcel to ChimeNest without first contacting customer support unless specifically instructed to do so.

Damaged or Defective Products

Please inspect your order as soon as reasonably possible after delivery. If an item arrives damaged, defective, incomplete, or materially different from what you ordered, contact us promptly at support@ChimeNest.store.

Your message should include your order number and a description of the problem. When applicable, photographs of the item, packaging, shipping label, damaged area, or incorrect product may be requested to help us evaluate the issue.

Depending on the circumstances, availability, applicable law, and nature of the issue, an appropriate resolution may include a replacement, refund, return, or another reasonable remedy.

Do not dispose of a damaged product or its packaging until our support team has completed its initial review, unless keeping the item would be unsafe.

Incorrect Items

If you receive a product different from the product shown on your order confirmation, please contact us promptly. We will review the order details and work with you toward an appropriate resolution.

When contacting us, please provide photographs that clearly show the item received and, where relevant, its packaging or identifying information.

Missing Components

Some ChimeNest products consist of several individual components, such as hanging hooks, chains, wind catchers, tubes, decorative pieces, mounting accessories, cords, or other parts. If your product appears to be missing a component that should have been included, please contact us before attempting to replace or modify the product yourself.

We will review the product information and determine the appropriate next step based on the circumstances.

Product Appearance and Natural Variation

Please understand that product appearance can vary slightly depending on lighting, photography, display settings, manufacturing tolerances, materials, finishes, and natural characteristics.

Wood components may show variations in grain, shade, texture, or pattern. Metallic finishes can appear somewhat different under indoor and outdoor lighting. Hand-finished or decorative elements may contain minor variations that do not affect normal functionality.

These reasonable variations are generally not considered defects. However, if you believe the product you received materially differs from its description, please contact us and we will review your concern.

Wind Chime Sound Characteristics

The perceived sound of a wind chime depends on numerous environmental factors, including wind strength, installation height, surrounding structures, tube configuration, striker position, materials, and location.

Descriptions such as “deep,” “soothing,” “melodic,” “resonant,” or similar terms are intended to describe the general characteristics of a product and are not guarantees that every customer will perceive the sound identically.

If you are dissatisfied with an eligible product, you may still request a return within the applicable return period in accordance with this policy.

Return Condition

Returned products should be packaged securely and include the relevant components originally supplied with the order whenever reasonably possible.

We reserve the right, to the extent permitted by applicable law, to evaluate products that are returned materially damaged due to misuse, unauthorized modification, improper handling, or inadequate return packaging.

Normal inspection of a product after delivery does not automatically make it ineligible for return.

Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law. These can include products that have been materially altered or customized at the customer's request, products damaged through misuse or unauthorized modification, and items specifically identified as final sale before purchase where such restrictions are legally permitted.

This section does not eliminate rights relating to defective, damaged, incorrectly supplied, or otherwise non-conforming goods where applicable consumer law provides a remedy.

Refund Processing

Once an approved return is received and reviewed, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method used for the purchase. Financial institutions and payment providers may require additional processing time before the refunded amount appears in your account.

The time required for funds to become visible after a refund has been issued is controlled by the relevant bank, card issuer, payment processor, or financial institution and may vary.

Refund Amounts

For an eligible full return, the refund will generally include the amount paid for the returned product, subject to this policy and applicable law.

ChimeNest offers free worldwide standard shipping under our current shipping program. If additional paid shipping services or other non-refundable services are introduced or selected, their treatment will be disclosed where applicable and handled in accordance with applicable law.

Exchanges

If you wish to replace an item with another product, please contact our customer support team. Depending on availability and the circumstances, we may advise you to return the original product and place a separate order for the replacement item.

This approach helps ensure that inventory, payments, and shipment information are accurately processed.

Order Cancellations

If you wish to cancel an order, contact support@ChimeNest.store as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order enters fulfillment or shipment. However, we cannot guarantee that an order can be cancelled once processing or fulfillment has begun.

If an order can no longer be cancelled, you may request an eligible return after receiving it in accordance with this policy.

Refused and Undeliverable Shipments

Customers are responsible for providing complete and accurate shipping information at checkout.

If an order is returned because the address supplied was incomplete or incorrect, delivery was repeatedly unsuccessful, or the shipment was refused without prior authorization, please contact us. We will review the circumstances and determine the available options.

Nothing in this section limits rights available under applicable consumer protection law.

Unauthorized Returns

Please do not send merchandise directly to our business address unless our customer support team specifically instructs you to do so.

The address displayed on our website is our business contact information and is not necessarily the designated return destination for every order.

Returns sent without authorization may result in processing delays.

Refund Delays

If we have confirmed that a refund was issued but you have not yet received it, first check your payment account again and allow the processing period normally required by your financial institution.

If the refund still does not appear after a reasonable processing period, contact your bank or payment provider. You may also contact ChimeNest so we can confirm the available refund information associated with your order.

Consumer Rights

This Return and Refund Policy is intended to operate consistently with applicable consumer protection legislation. Nothing in this policy is intended to waive, exclude, restrict, or replace rights that cannot legally be waived or limited.

If applicable law provides you with additional mandatory rights or remedies, those rights remain available to you.

Policy Updates

We may update this Return and Refund Policy from time to time to reflect changes to our business practices, operational requirements, legal obligations, or services.

The version displayed on ChimeNest.store at the time of review will indicate the latest applicable policy wording and update date.

Contact Us

For return or refund assistance, please contact:

ChimeNest
266 Sylvan Ave
Scarborough, ON M1E 1A6
Canada
Email: support@ChimeNest.store
Phone: (289) 401-9346

We appreciate the opportunity to assist you and want every interaction with ChimeNest to reflect the same sense of care and consideration that inspires our collection.