Terms of service

Effective Date: July 15, 2026

Welcome to ChimeNest.store. These Terms of Service ("Terms") govern your access to and use of the ChimeNest.store website, products, services, content, and related features. By visiting our website, creating an account, browsing our collections, or purchasing products, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website and services.

These Terms are intended to comply with applicable consumer protection laws and Shopify's merchant requirements. Nothing contained herein limits any mandatory legal rights that cannot legally be waived.

1. About ChimeNest.store

ChimeNest.store is an online retailer specializing in carefully selected decorative wind chimes, Japanese-inspired garden ornaments, handcrafted hanging décor, kinetic wind spinners, outdoor decorative accessories, and related home décor products.

Our mission is to help customers create peaceful living spaces inspired by the simplicity of Japanese Zen gardens, natural movement, and timeless craftsmanship.

Business Information

ChimeNest.store

266 Sylvan Ave

Scarborough, ON M1E 1A6

Canada

Email:
support@ChimeNest.store

Phone:
(289) 401-9346

2. Acceptance of These Terms

By accessing our website you confirm that:

  • You are legally capable of entering into binding agreements.
  • You are at least the age required in your jurisdiction.
  • You will use this website only for lawful purposes.
  • All information you provide is accurate.
  • You agree to comply with these Terms and all applicable laws.

If you use this website on behalf of another individual, business, or organization, you represent that you have authority to bind that entity to these Terms.

3. Changes to These Terms

We may revise these Terms at any time.

Changes may occur because of:

  • Legal requirements
  • Changes in Shopify services
  • Website improvements
  • Product updates
  • Security enhancements
  • Business operations

Updated Terms become effective immediately after publication unless otherwise required by law.

Your continued use of ChimeNest.store after updates constitutes acceptance of the revised Terms.

4. Website Availability

We strive to keep our website available at all times.

However, we cannot guarantee uninterrupted availability.

Temporary interruptions may occur because of:

  • Server maintenance
  • Software updates
  • Security improvements
  • Internet outages
  • Third-party service interruptions
  • Shopify platform maintenance
  • Force majeure events

We reserve the right to suspend or discontinue portions of the website without prior notice.

5. Product Information

We make every reasonable effort to ensure that product descriptions, specifications, pricing, dimensions, photographs, and other information are accurate.

Because many of our products are handcrafted or produced using natural materials, slight variations may occur.

Examples include:

  • Glass color
  • Surface texture
  • Iron finish
  • Wood grain
  • Rope color
  • Bell tone
  • Hanging angle
  • Dimensions
  • Decorative details

These natural differences do not necessarily indicate defects.

Product images are intended for illustration.

Actual colors may vary depending on:

  • Monitor settings
  • Mobile displays
  • Screen brightness
  • Lighting conditions
  • Photography

6. Pricing

All prices displayed on ChimeNest.store are shown in the currency presented during checkout.

Prices may change without notice.

Pricing errors occasionally occur.

If an obvious pricing mistake is discovered before shipment, we reserve the right to:

  • cancel the order
  • contact the customer
  • issue a refund
  • offer the correct price

No contract is formed until an order has been accepted.

7. Orders

Submitting an order does not automatically create a binding sales contract.

Orders remain subject to:

  • payment authorization
  • inventory availability
  • fraud review
  • shipping restrictions
  • pricing verification

We reserve the right to decline or cancel orders for reasons including:

  • suspected fraud
  • duplicate orders
  • incorrect pricing
  • inventory shortages
  • inaccurate customer information
  • violation of these Terms

If payment has already been collected, an appropriate refund will be issued.

8. Payment

Payments are securely processed through Shopify and supported payment providers.

Accepted payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Other payment options available during checkout

We never store complete payment card information on our own servers.

9. Shipping

Shipping information is explained separately in our Shipping Policy.

Delivery estimates are provided as guidance only.

Actual delivery times may vary because of:

  • customs inspections
  • carrier delays
  • weather
  • holidays
  • international transportation
  • local delivery conditions

Title and risk generally transfer according to applicable law once products have been delivered.

10. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

By placing an order you acknowledge that you have reviewed that policy before completing your purchase.

Refund eligibility depends upon:

  • product condition
  • return period
  • proof of purchase
  • reason for return

11. Customer Responsibilities

Customers agree to:

  • provide accurate information
  • maintain current contact details
  • use the website lawfully
  • respect intellectual property
  • refrain from abusive conduct
  • safeguard account credentials
  • review product descriptions before purchasing

Customers are responsible for ensuring that products are appropriate for their intended use.

12. Account Security

If you create an account, you are responsible for:

  • maintaining password confidentiality
  • restricting unauthorized access
  • monitoring account activity
  • immediately reporting suspected unauthorized use

We may suspend accounts believed to have been compromised.

13. Intellectual Property

All content appearing on ChimeNest.store is protected by intellectual property laws.

This includes:

  • logos
  • branding
  • graphics
  • photographs
  • product descriptions
  • artwork
  • icons
  • page layouts
  • videos
  • downloadable materials
  • software
  • website design

Unless otherwise stated, all rights remain the property of ChimeNest.store or our licensors.

You may not:

  • copy
  • reproduce
  • redistribute
  • modify
  • publish
  • sell
  • license
  • scrape
  • reverse engineer
  • exploit

without prior written permission.

14. Acceptable Use

You agree not to:

  • violate applicable laws
  • upload malicious software
  • interfere with website security
  • harvest customer information
  • automate unauthorized access
  • distribute spam
  • impersonate another person
  • submit false orders
  • abuse customer service representatives

Any misuse may result in termination of access.

15. Third-Party Services

Our website may contain links to:

  • Shopify services
  • payment providers
  • social media
  • shipping carriers
  • analytics providers
  • external websites

We are not responsible for third-party content, policies, or services.

Your use of those services is governed by their respective terms.

16. User Content

If you submit:

  • reviews
  • photographs
  • testimonials
  • comments
  • suggestions
  • feedback

you grant ChimeNest.store a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, and adapt such content for marketing, customer service, and operational purposes.

You represent that your submissions:

  • are truthful
  • do not infringe third-party rights
  • are not defamatory
  • are not unlawful

We reserve the right to remove content at our discretion.

17. Product Safety

Customers should carefully inspect products before installation.

Wind chimes should be securely mounted using suitable hardware.

Customers are responsible for:

  • selecting safe installation locations
  • regular inspections
  • proper maintenance
  • protecting products during severe weather

Children should use decorative products only under adult supervision where appropriate.

Decorative items are not toys.

18. Disclaimer of Warranties

Except where prohibited by law, products and services are provided on an "as is" and "as available" basis.

We make no guarantee that:

  • the website will always be available
  • content will be error-free
  • products will meet every personal preference
  • all information will remain continuously updated

Natural variations in handcrafted decorative products are expected characteristics rather than defects.

19. Limitation of Liability

To the fullest extent permitted by law, ChimeNest.store shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from:

  • website interruptions
  • delivery delays
  • product misuse
  • weather exposure
  • improper installation
  • customer negligence
  • third-party services
  • lost profits
  • business interruption
  • data loss

Where liability cannot legally be excluded, it shall be limited to the maximum extent permitted by applicable law.

20. Indemnification

You agree to indemnify and hold harmless ChimeNest.store, its owners, employees, contractors, affiliates, suppliers, and service providers from claims, damages, expenses, and liabilities arising from:

  • your misuse of the website
  • violation of these Terms
  • unlawful conduct
  • infringement of third-party rights

21. Privacy

Your use of ChimeNest.store is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using our website, you consent to those practices.

22. Force Majeure

We are not responsible for delays or failure to perform obligations caused by events beyond reasonable control, including:

  • natural disasters
  • earthquakes
  • floods
  • wildfires
  • severe weather
  • pandemics
  • government actions
  • labor disputes
  • transportation disruptions
  • cyberattacks
  • internet failures
  • utility outages

Performance will resume as soon as reasonably possible.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the Province of Ontario and the federal laws of Canada, without regard to conflict of law principles.

Nothing in these Terms limits any mandatory consumer protections available under applicable law.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

The unenforceable provision shall be interpreted as closely as possible to its intended purpose.

25. Entire Agreement

These Terms, together with our:

  • Privacy Policy
  • Return & Refund Policy
  • Shipping Policy
  • Legal Notice
  • Contact Information

constitute the complete agreement between you and ChimeNest.store regarding use of the website and purchase of our products.

26. Contact Us

If you have questions regarding these Terms of Service, please contact us.

ChimeNest.store

266 Sylvan Ave

Scarborough, ON M1E 1A6

Canada

Email: support@ChimeNest.store

Phone: (289) 401-9346

We are committed to providing thoughtful support with the same spirit of tranquility, respect, and craftsmanship that inspires every product in our Japanese Zen Garden collection.